- Within 3 days from the date of delivery of the order customers can request a return
Condition of Products:
- If the customers want to return the products then they should be in unused, unopened, and resalable condition with all original tags and packaging.
Conditions for Return :
- If the product is found damaged while receiving it then he/she can request for a return.
- If the customer received wrong product then he/she can request for a return.
- If customers want to return unopened products & there is no fault from our side then customer is responsible to return them in good condition.
- Customer must contact us on our email id or whats app number to request a return .
- Customers are not allowed to visit our physical stores for returning the products since their procedures are different.
- Once we approve a return request, we will inform Courier to collect the products within two days.
- If it’s a cash on delivery order then courier will refund the amount at the same time.
- If customers are paid online then we will refund the amount in the same way once we receive the item from the courier.
- It will take few working days to receive the refund amount in customer’s account.
- If the customer wants to replace the unopened items without any fault from our side then customer has to pay 13 AED shipping charges
- If we don’t have the specified item to replace then we will refund you after deducting the shipping charge 13 AED.
- If the customer gets wrong item or damaged item from our side then shipping charge won’t be deducted.
Damaged or Defective Products:
- If the products have any issues(damage ,leakage or received wrong item) then customers must provide photos or proof of the issue .
- We will return the products only when we found that the reason is genuine.
- We cannot cancel the orders after shipping them.
- Email address : firstname.lastname@example.org
- Whats app number : +971556849137